Privacy Policy

Binate Voice AI (“Binate”, “we”, “our”, “us”) is a product of Forwardkite Technologies Pvt Ltd, based in Kochi, India.

We are committed to protecting your privacy and ensuring transparency in how your data is handled.

1. Information We Collect

We may collect:

• Name, phone number, email address
• Business and CRM data uploaded by users
• Call recordings and transcripts
• Usage data (logs, analytics, interaction data)
• Payment information (processed securely via Razorpay — we do not store card details)

2. How We Use Your Data

We use your data to:

• Provide AI voice calling services
• Process and manage leads from your CRM
• Improve conversation accuracy and performance
• Provide analytics and reporting
• Communicate service updates and support

3. Call Data & AI Processing

Binate processes call data including:

• Voice recordings
• Transcriptions
• Conversation insights

This is used strictly to:

• Improve AI performance
• Enable lead qualification and booking
• Provide reporting to customers

We do not sell or share call data with third parties for advertising.

4. Data Security

We implement industry-standard security practices including:

• Encryption in transit and at rest
• Access control and authentication
• Data redaction for sensitive information

5. Third-Party Services

We may use third-party providers such as:

• Razorpay (payments)
• CRM integrations (HubSpot, Salesforce, etc.)
• Cloud infrastructure providers

These services operate under their own privacy policies.

6. Data Retention

We retain data only as long as necessary to:

• Provide services
• Meet legal obligations
• Improve system performance

Users may request deletion of their data at any time.

7. Your Rights

You may:

• Request access to your data
• Request correction or deletion
• Withdraw consent for processing

Contact: hello@thebinate.in

8. Updates

We may update this policy periodically. Continued use of the service implies acceptance.