Refund & Cancellation Policy

This policy outlines the terms for refunds and cancellations for Binate Voice AI, a product of Forwardkite Technologies Pvt Ltd.

1. Subscription Fees

• All subscription payments are billed in advance.
• Fees are non-refundable unless stated otherwise.

2. Pilot / Setup Fees

If applicable:

• Setup or pilot fees are non-refundable.
• In certain cases, credits may be applied toward future services (as per offer terms).

3. Cancellation

• You may cancel your subscription at any time.
• Cancellation will take effect at the end of the billing cycle.
• No partial refunds for unused time.

4. Failed Transactions

If a payment fails:

• Service may be suspended.
• Access will be restored upon successful payment.

5. Exceptions

Refunds may be considered only if:

• Duplicate payment occurs.
• Payment was processed in error.

6. Contact

For billing issues: hello@thebinate.in