Answer repetitive order, delivery, and service queries in sub-600ms native Malayalam and English with zero hold queues and instant human escalation.
Customers asking for courier tracking, broadband outage updates, or diagnostic lab reports get instant, accurate answers directly from your database in natural Malayalam or English.
Sub-600ms latency ensures warm, helpful support that improves customer satisfaction scores.
From courier inquiries to outage status lookups, Binate connects to your live business APIs and resolves 75%+ of customer requests without human intervention.
Answers customer calls on ring 2 with zero hold queues. Recognizes Malabar, Travancore, and Kochi accents with native fluency.
Directly queries Shopify, Shiprocket, Freshdesk, Zoho Desk, or custom REST APIs to fetch order status, tracking, and customer history in 400ms.
Dispatches PDF receipts, tracking URLs, technician contact cards, or support tickets via WhatsApp Cloud API instantly upon call completion.
100 customers calling during a service outage? Every single caller is answered on ring 2 concurrently.
Sends tracking links, technician contact cards, and PDF invoices to WhatsApp instantly.
Resolves routine order status and service inquiries without transferring to a human agent.
Directly queries and updates Freshdesk, Zoho Desk, Shopify, and Shiprocket with complete call recording and notes.
Post-purchase inquiries like 'Where is my parcel?' and return/refund requests flood phone lines. Binate looks up courier APIs in real time, provides live tracking updates in Malayalam, and creates return tickets automatically.
Cut call center headcount costs while eliminating hold queues. See how much your support desk saves with Binate.
Open full calculatorWe dynamically orchestrate Soniox, Google Gemini, OpenAI, and tier-1 Indian telephony carriers to achieve sub-600ms latency and 98.4% regional Malayalam dialect accuracy.
Binate operates on an auto-scaling cloud telephony infrastructure that answers 100+ concurrent customer calls simultaneously. Every caller is connected on ring 2 with zero waiting queues.
Yes. Binate integrates with Shopify, Shiprocket, Freshdesk, Zoho Desk, Zendesk, or your custom REST API to look up live order statuses, tracking numbers, customer accounts, and open tickets while speaking with the caller.
Binate uses acoustic speech models trained specifically on regional Kerala phonetic variations and Manglish colloquial phrases, ensuring high accuracy across all districts.
Binate detects customer sentiment and escalation triggers. It immediately initiates a warm transfer to your on-duty human support team with the full live transcript and customer history handed over seamlessly.
No. You keep your existing phone number (1800 toll-free, landline, or mobile). Simply configure call forwarding to Binate for 24/7 automated support.
Yes. Immediately upon call completion, Binate dispatches verified PDF receipts, courier live tracking URLs, or support ticket tokens directly to the customer's WhatsApp.
Connect your helpdesk and resolve caller inquiries instantly in fluent Malayalam and English.